Position Summary

Quality Insights – Digital Communications Support Specialist

Quality Insights is one of the largest not-for-profit companies in the United States focused solely on improving health care.  Based in Charleston, WV, with offices throughout the Mid-Atlantic region and a nationwide consulting network, Quality Insights implements major health care improvement initiatives on behalf of federal government agencies like the Centers for Medicare & Medicaid Services and the Veterans Health Administration, state bureaus of public health, and private companies.  Quality Insights’ services include offering education and resources to health care providers and patients, collecting and sharing meaningful performance data to spark improvements, supporting networking and sharing opportunities across health care communities, and providing hands on assistance to individual health care facilities and clinicians. Learn more about Quality Insights mission to bring people and information together to improve health at

As a Digital Communications Support Specialist at Quality Insights, a typical day might include the following:

  • Creating interesting content and visually compelling designs for online learning platforms, web sites, and electronic publications
  • Contributing to design, content and growth strategies for social media
  • Helping to improve user experience, satisfaction and repeat utilization of electronic products and web platforms
  • Supporting a wide variety of communications outreach activities including publication design and editing, educational webinar hosting, trade show and conference support, project tracking and compliance

This job might be a good fit for you if:

  • You like working collaboratively in a team environment to develop and continually improve communications strategies and products
  • You have a strong eye for design and the skills to implement your vision
  • You are dependable, organized, pay attention to details and have a strong commitment to customer service

To land this gig, you need to have:

  • A B.A. or M.A. in a relevant discipline; experience in graphic design, digital design, public relations, advertising or journalism will set you apart
  • A portfolio of design-related work products or experiences